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01. Reception

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To avoid physically manipulating documents as much as possible, we have implemented online check in for reservations made through our websites or the Call Center, as well as for reservations made through Booking and Expedia. A few days before your arrival, you will receive an email inviting you to check in online. You will only have to fill in your details and those of the people hosted with you.
Once you arrive at the hotel, you only have to identify yourself at the priority counter and our reception team will have your room card ready.
When confirming your reservation, we will send you information regarding the measures taken, as well as how your stay will be. And if you have any questions before your arrival at the hotel, you can contact us by calling +34 951 560 715 and we will clarify any questions you have.
During online check-in, you will be able to book your meal shifts (breakfasts and dinners).
We have masks available for guests at the reception, upon request.
We take care of your health with our medical guarantee

Telephone medical consultation.

Sending a doctor to the hotel, if necessary.

Medical, pharmaceutical and hospitalization expenses (up to € 6,000).

Transfer to the hospital included.

Coverage of a companion’s travel expenses (round trip, in Europe geographical area).

Due to the evolution of COVID-19 and the possible modification of the preventive measures adopted until now by the competent authorities, this information could be modified and affect your reservation. Legal