We will maximize cleaning standards, including new equipment and cleaning products with viricidal action approved by the Spanish Ministry of Health.
Cleaning staff will be provided with personal protective equipment.
In all these processes we have been advised by the best, Diversey and Promiquia, as benchmark providers of cleaning and disinfection products; Quirón Prevención in Labor Risk Prevention; and Cristal as a company that will audit our processes.
At Fuerte Hoteles and Amàre Hotels you can enter your room from 3 pm on the day of arrival. Check-out is by 11:30 am, with the option of late check-out depending on availability. You can consult prices and availability at Reception.
At Olée Holiday Rentals check-in time is between 2pm - midnight. Check-out time is midday.
Both Soleo and Amàre Beach restaurants will be open, guaranteeing the safety distance between tables, in addition to cleaning and disinfection measures.
Reservations will be promoted to avoid capacity exceeding, and payment by credit card or room charges will be encouraged to avoid handling cash.
Hayaca Ibiza will also be open, but not Hayaca Marbella.
Yes. We maintain the buffets with the same quality as always and a reservation system will be established to avoid crowds. Once you arrive, reception will inform you about the available times you can choose and they will ask if you want to keep it for the rest of the stay or change it.
Guests who perform an online check-in will be able to book their meal shifts up to 24 hours before their arrival. Thereafter, changes will be made at the hostess and/or reception desks.
Guests must wear a mask and disinfect their hands to approach the food area. You can also wear gloves if you prefer it. If you have forgotten your mask, don't worry, we will give you one.
A staff member will escort guests to their table, drinks service will take place at the table and payment by credit card or room charge will be encouraged to avoid handling cash.
At Fuerte Marbella, this service is maintained under capacity control.
At Fuerte Conil-Resort, you can enjoy the Exclusive Lounge service in our Fuerte Costa Luz building. To continue the safety protocols, we have adapted our services and closed the Exclusive Lounge, but you can continue enjoying the drink service on the terrace/the interior of our bar in Fuerte Costa Luz. In addition, you will have at your disposal a menu with 3 different snacks for each service, which you can also enjoy in the bar of the Fuerte Costa Luz building.
The established schedule to use the drinks service is: from 11:30 am to 1:00 pm, from 1:30 pm to 2:30 pm, from 4:30 pm to 6:00 pm and from 7:30 pm to 9:00 pm.
Yes, the little ones will be able to continue having fun safely thanks to measures such as capacity control and outdoor activities. The Forti Disco and Forti Cine are also maintained, while the Forti Cena is no longer offered due to the established protocol for buffets.
At reception they will let you know how to sign your children up for activities, and our staff will inform you about safety protocols. You can also get more information through the Konvoko app.
Yes. Social distance will be respected in all spaces and digital applications will be promoted, like online check in and web app. Availability of hospitality desks with hand sanitizers and basic health information.
There will be signaling systems to guarantee the correct flow of groups and the separation of certain groups from the rest of the guests; only if spaces allow digital and directional floor and overhead screens.
Regarding gastronomy, different options will be offered to guests: eating inside or outside the hotel, assisted buffets and coffee breaks to avoid food manipulation; individual servings, unit doses and show cooking stations assisted by our kitchen staff will be offered.
Any guests who observe that they have symptoms compatible with COVID-19 should immediately notify reception.
The guests’ temperature will be measured at the entrance of the hotel, always with their permission. A specific protocol for this situation will be applied to those who show symptoms compatible with COVID-19.
We will be guided mainly by three symptoms: temperature (fever), cough and respiratory failure. Once these symptoms are observed, guests will be asked to retire to their room while we contact medical services.
According to the order published in the Official Bulletin of the Andalusian Autonomous Government (BOJA) on Sunday, August 16, smoking is prohibited for all guests on the hotel premises, including hammocks, restaurant, pool or terrace, because of the impossibility of guaranteeing the distance of two meters between people.